I ordered the kids a wii for Xmas from my catalogue. When I ordered it, they promised delivery by the 23rd December.
So far they have told me 3 times that it has been dispatched. Called them again today as I still havn't received it, but they said that the supplier is not expecting a delivery of them until 23rd December and that means I won't be getting it until after Christmas.
They had no manager on duty, so the advisor had to get a manager from the sales department to speak to me. I have said that I want them to get the supplier sent the wii out to me via courier on 23rd so that I get it the same day or on 24th. He has said that he will get the manager of the department to call me on Monday morning. I just dont trust them that the supplier is even having a delivery on 23rd.
I am so gutted. I don't have the cash to hand to go to a shop to buy it, thats why I wanted to use my catalogue. I dont know what to do now - not going to know anything until Monday.