Are you having today off for your Mum's birthday? If so keep the carbs low and get ready to get back 100% tomorrow. We are watching you!!! Meant to say about the job. Call centre work is hard and not for everyone - don't let it destroy your confidence - it's not an indicator of your future success. It is hard to get into HR these days. I would definitely register with agencies as that is how a lot of jobs seem to get filled. Also if you get to the stage where you have time free and can afford it then it might be worth looking at volunteering in a charity HR department to get experience. It won't be the most exciting of jobs at the beginning but it will be good experience. I'm Head of HR but I still spend a lot of time doing paperwork and sometimes the interesting bits get a bit too interesting!!!