So p***ed off, waited in for electricity meter to be changed, appointment between 7am and 1pm. Couple of phone calls to say they are running late, will be with me at 1.30, then another call to say they are five minutes away. I ring after another half hour to ask where he is and he says he's just been to me, are you kidding me?? No you haven't I say and he says where do I live and guess what he is not even in my area and it must be a COMPUTER error, I say great get it sorted so now he is ringing his office, as i will be if he does not get back to me quickly.! What a wasted day.