This is how you do "Customer Service" -- I ordered from DietShack last night around 5:30 and I got an email this morning to say my order had dispatched! But then, i saw on their fb page that they are doing a promotion from now til Easter Monday....you get 2 free bars with any order over £30. So I just commented that I had just missed out!...never expecting anything. But she commented back, very sweetly, that shes going to post a couple of bars out to me separately! SnS wouldve never offered that! not to me anyway (theyve still never answered ,y question re: how many packs). She also sent me an email with a document to print out the mixing instructions as well as the ingredients/nutrional info, explaining that theyre in the process of having a leaflet printed to send out with orders. So impressed with them thus far!