Happy Holidays
Gold Member
This worked for OH. You don't lose your music.
Remove all apple devices and cables
Go to Control Panel...Admin tools...services
Find Apple Mobile Device..right click and disable it in the startup type in properties
Go to control panel..programs and features
Uninstall iTunes
Uninstall Apple Software Update (if it is in list)
Find Apple Mobile Device..right click and choose repair (important this works)
Uninstall Apple Mobile Device (important this works)
Uninstall Apple Application Support
Install iTunes (download first if not done already)
Check it runs ok
Plug in an Apple device to check normal back up and sync can be done
Ahhhhhhhhhh, thanks you're brill, that worked & yes our music is still there, I really do appreciate your help.