Hi everyone, thanks for the kind words of support. Just popping in to give a quick update. Work was very frosty today; gave the 2 who were late a documented warning and have told them they can't work together on jobs until I see an improvement in their behaviour. Also told the whole staff that i'm going to be undertaking a customer survey and if any issues come up they will require further action.
Debating whether to create an opportunity for one of them to be promoted- that would throw the cat among the pigeons.
So they pretty much all ignored me and sucked their teeth all day but it's ok, they'll all be speaking to me at 4pm tomorrow when they want to finish early, or when I enforce the rule that they have to come back to the office after a job even if it's just to sit there for 4 mins until they officially finish
Hope we are all well, proper update tomorrow