Shirleen
Gold Member
Korrigan said:It was a member of the public sadly. One of our client's vehicles had accidentally damaged his property and I appreciate he's frustrated and it wasn't his fault but I'm not prepared to be spoken to like that.
Unfortunately my immediate boss is a lovely, lovely bloke but dislikes any sort of confrontation so when he called to complain he just appeased him. So this plank probably thinks shouting obscenities at people gets him what he wants.
Just as well I had my "office head" on. Had he spoken to me like that outside of work it would have been a very different story.
I hate this too, when I worked at the Post Office I was verbally assaulted several times a week! Generally by idiots who can't tell the difference between a piece of paper saying 'Policy or Schedule' and the one they needed that says 'Certificate of Motor Insurance' because they're too lazy to look at the reminder that tells them exactly what they need!!
I would stop talking, eyes down whilst they ranted and then picked the paper up held it up so they could read along with me, primary teacher style and read them the form.
If they carried on the rant I simply stopped talking and once just left the counter.
No one gets paid enough for that.
In a phone call press Mute, they can't hear you then and when or if they calm down you can then speak to them. I'd call the boss over to listen too.